FAQ
Front desk service 、Check In Time、Check Out Time
What are the front desk hours?
The front desk is closed from 23.00 to 7.00 the following morning and is not available for check-in/reception.
If you are arriving after 23.00, please make sure to contact the hotel.
What are the check-in/check-out times?
Please check in between 15:00 and 23:00.
Front desk will be closed from 23.00 to 7.00 and will not be available for check-in reception.
If your arrival is after 23:00, please be sure to contact the hotel for instructions on how to enter and stay after 23:00.
Check-out time is until 10:00. Guests who wish to extend their stay may do so up to 12:00 pm at a rate of 1,100 yen per hour (tax included).
Reservation/Cancellation
How do I make a reservation?
We accept reservations by phone or e-mail, but the most economical way is to make a reservation through [reserve] on our website.
How do I cancel a reservation?
Please cancel your reservation by yourself through each reservation site.
You can also cancel your reservation by phone or e-mail.
In accordance with our cancellation policy, 100% of the room rate will be charged from 3 days prior to the check-in date. No-shows will also be charged 100% of the room rate.
Facilities inside/outside the building
Is there parking available?
There is no parking available on site, please use the nearby pay and display car parks.
nearby pay and display car parks
Is the building non-smoking?
All rooms are non-smoking, please use the smoking area on the ground floor.
Is there a place to eat breakfast?
Breakfast is served at the cafe “KARAE TABLE” on the ground floor.
The breakfast is served from 7:30 to 10:00.
Even if you have not booked the breakfast plan, you can come directly to the cafe on the day of your stay and enjoy the breakfast.
KARAE TABLE” will be open from 10:00 to 18:00 (until 19:00 on Saturdays and Sundays / currently shortened hours) as a cafe and dining bar,serving meals and sweets.
Is there laundry service?
A washing machine (300 yen per time), detergent (free of charge), and dryer (100 yen per 30 minutes) are available on the left side of the front desk.
Room Facilities
What amenities are available in the rooms?
The following amenities are provided in your room.
Guests staying in private rooms can borrow a loungewear for free. Please feel free to use them on the beds.
Please note that we do not lend out loungewear to guests in dormitory rooms.
〇Toothbrush
〇Fat comb
〇Shaver
〇Cotton and cotton swab sets
〇Shower cap
〇Slippers
What are the furnishings in the guest rooms?
The following furnishings are provided in the guest rooms.
（Items marked with an asterisk (*) are shared by dormitory room guests.
〇Bath towels
〇Face towel
〇Bath mat
〇Face and hand soap
〇Shampoo
〇Conditioner
〇Body soap
〇Hair dryer
〇Electric kettle (for private rooms only, a shared kettle is available in the laundry room)
〇Mugs, tea and coffee (private rooms only)
〇Humidifying air purifier (private rooms only)
〇Mini bar/refrigerator (private rooms only)
〇Shoehorn (private room only)
〇Body towel (Deluxe room/Executive room only)
〇Earplugs (only in dormitory room)
〇Desk lamp (Double rooms only, available for rent if your room is not equipped with a desk lamp)
About our services
Can I leave my luggage at the hotel?
We can store your luggage before and after check-in free of charge.
(Before check-in: from 7:00 a.m. on the day of check-in / After check-in: until 11:00 p.m. on the day of check-in)
You can send us your luggage by post 3 days prior to your stay.
Please make sure to write the name of the person who made the reservation and the check-in date on the baggage slip before you send it.
Please be sure to contact us when you send your luggage.
We may refuse to accept baggage from a name whose reservation cannot be confirmed, or baggage that has been paid for on delivery.
Please note that we cannot accept long-term storage of luggage.
What items are available for rent?
The following items are available for rent.
A deposit of 1,000 yen (tax included) is required to borrow items, so please inquire at the front desk (from 23.00 to 7.00).
〇Hair iron (straight)
〇Cell phone charger
〇Iron and stand
〇Desk light
〇Trouser press
〇Sewing set
〇Nail clippers
〇Thermometer
〇Fat transducer
Cleaning for Long-Term Guests
For guests staying for extended periods of time, we will clean the rooms up to twice a week in consideration of the environment. Towel change and garbage collection will be done every day.
We appreciate your understanding and cooperation.
If additional cleaning is required, a cleaning fee of 1,000 yen (tax included) will be charged for each additional cleaning.
Other
Do minors need a parent’s written consent to stay at the hotel?
A guardian’s written consent is required for minors staying at the hotel.
Please submit a copy of the “Consent for Minors to Stay at the Hotel” when you check in.
●Click here to download the “Consent for Minors to Stay at the Hotel” form.
In order to ensure the publicity and safety of our hotel, please be sure to read the following Terms and Conditions of Accommodation and Rules of Use.
●Terms and Conditions of Accommodation(PDF)